← 返回首页

Vidora Support

技术支持 / Support

中文

欢迎使用 Vidora！遇到任何问题，我们都会尽快帮你解决。✨

📮 联系我们

• 支持邮箱：support@yourdomain.com
• 邮件标题建议：[Vidora 支持] 问题简述

🛠️ 我们支持这些问题

• 🔐 Plex / Emby / Trakt / MP 连接与授权
• ▶️ 继续观看、播放进度、跨设备同步
• 📺 播放异常（卡顿、黑屏、无法播放）
• 💡 功能建议与体验反馈

❓ 常见问题（FAQ）

1）如何连接 Plex 或 Emby？
进入 Vidora → 设置 → 服务器连接，填写服务器地址和账号信息即可。若连接失败，请优先检查：服务器可访问性、账号权限、局域网/公网配置。

2）换设备后，为什么没有接上进度？
请确认：

• 使用同一账号登录
• 设备已开启 iCloud 同步
• Trakt 授权仍有效

3）为什么搜索不到某些内容？
搜索结果会受数据源覆盖与地区可用性影响。建议尝试：原名 / 英文名 / 演员名。

4）播放卡顿或失败怎么办？
建议按顺序尝试：

1. 检查网络稳定性
2. 切换清晰度或播放源
3. 重启 App 后重试
4. 若仍存在问题，请附截图或录屏联系我们

📦 联系前请准备（更快定位问题）

• App 版本号
• 设备型号与系统版本
• 已连接服务（Plex/Emby/Trakt/MP）
• 问题复现步骤
• 截图或录屏
• 问题发生的大致时间

🔒 隐私说明

你提交的信息仅用于问题排查与支持沟通。

隐私政策

使用协议

感谢你的反馈，Vidora 会持续变得更好。🙏

English

Thanks for using Vidora! If anything goes wrong, we’re here to help. ✨

📮 Contact Us

• Support Email: support@yourdomain.com
• Suggested Subject: [Vidora Support] Short issue summary

🛠️ What We Support

• 🔐 Plex / Emby / Trakt / MP connection and authorization
• ▶️ Continue Watching, playback progress, and cross-device sync
• 📺 Playback issues (buffering, black screen, failed playback)
• 💡 Feature requests and usability feedback

❓ Frequently Asked Questions

1) How do I connect Plex or Emby?
Go to Vidora → Settings → Server Connections, then add your server URL and credentials. If connection fails, check server reachability, account permissions, and LAN/WAN setup first.

2) Why didn’t my progress carry over to a new device?
Please confirm:

• You’re signed in with the same account
• iCloud sync is enabled
• Trakt authorization is still valid

3) Why can’t I find a title in search?
Results depend on metadata coverage and regional availability. Try searching by original title / English title / cast name.

4) Playback is stuttering or failing. What should I do?
Try these steps:

1. Check network stability
2. Switch stream quality or source
3. Reopen the app and retry
4. If it persists, contact support with screenshots or screen recording

📦 Before Contacting Support

• App version
• Device model and OS version
• Connected services (Plex/Emby/Trakt/MP)
• Steps to reproduce
• Screenshots or screen recording
• Approximate time of the issue

🔒 Privacy

We only use the information you provide for troubleshooting and support communication.

Privacy Policy

Terms of Use

Thank you for helping us improve Vidora with every piece of feedback. 🙏